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Canecellation & Refund Policy

Last updated on May 24 2024

Thank you for shopping at myaura.odoo.com. We strive to provide you with the best shopping experience possible. Please review our cancellation and refund policy below to understand your rights and obligations regarding your purchases.

Order Cancellation

1. Cancellation by Customer:

  • Before Shipment:
    • Customers can cancel their order within 24 hours of placing it for a full refund.
    • To cancel your order, please contact our Customer Service team at myauraindia@gmail.com with your order details.
  • After Shipment:
    • Once an order has been shipped, it cannot be cancelled. However, you may return the item in accordance with our Return and Refund policy.

2. Cancellation by Myaura :

  • myaura reserves the right to cancel orders for any reason, including but not limited to:
    • Fraudulent or unauthorized transactions.
    • Items out of stock.
    • Errors in product pricing or description.
    • Unforeseen logistical issues.

In the event Myaura cancels an order, the customer will be notified via email and a full refund will be processed.

Return and Refund Policy

1. Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Certain items such as intimate apparel, swimwear, and clearance items are not eligible for return.

2. Return Process:

  • To initiate a return, please contact our Customer Service team at myauraindia@gmail.com with your order number and the reason for the return.
  • You will receive a Return Authorization Number (RAN) and return instructions.
  • Pack the item securely and include the RAN inside the package.
  • Ship the item to the return address provided. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment within 7-10 business days.
  • Shipping costs are non-refundable, except in cases where the item received was defective or incorrect.

4. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Service team at myauraindia@gmail.com within 7 days of delivery.
  • Provide a description of the defect and include photos if possible.
  • We will arrange for a replacement or refund upon verification of the defect.

Non-Returnable Items

  • Gift cards.
  • Final sale items.
  • Customized or personalized items.

Contact Information

If you have any questions or need assistance with your return or cancellation, please contact us:

Thank you for shopping with myaura.odoo.com. We appreciate your business and are here to help with any issues you may encounter.